Artificial Intelligence (AI) is no longer just a futuristic concept; it is an integral part of our daily lives. From virtual assistants like Siri and Alexa to self-driving cars and

in addition to reactively resolving customer concerns, online customer service is likewise about being a person phase ahead and anticipating customer requirements. Basically, it’s about getting proactive. Proactive communication allows in attaining customer loyalty. Because of this, it is